FAQ
About Simply Magnetic Me
Who is Simply Magnetic Me?
In 2010, we launched Magnetic Me, our first babywear line dedicated to making life easier for parents and babies with super-soft, eco-friendly materials and our signature SewSafe magnetic closures. Now—1,000s of snap-less footies later—we want to make the task of outfitting your little one even easier.
Enter Simply: an organic collection of soft, versatile essentials designed to serve as the building blocks of your baby’s wardrobe—whether you’re awaiting your first newborn or restocking your growing babe’s drawers for the umpteenth time. Choose from our curated bundles or build your own bundles (mix and match prints & sizes!). The more you bundle, the more you save.
What are Simply Magnetic Me products made from?
We believe making good decisions for your baby means making good decisions for your planet. Thant's why we've made every effort to ensure our products and processes are as low impact as possible, from start to finish.
Simply only uses:
- 100% GOTS-certified organic cotton with the softest hand-feel
- GOTS-certified dyes that are free from toxins and conserve water due to a high absorption rate
- Recycled, biodegradable, and compostable packaging
Are all Simply Magnetic Me footies and onesies sold in bundles?
Yes! Did you know a new baby needs to be changed every 2-3 hours? That’s 10-12 times per day. Whoa, baby!
Footies & Coveralls are staple items for little ones from birth up to 24 months. A complete outfit all unto its own, footies take you from 3am to midnight and back again. You need a few to keep up with baby’s, ahem, output. Some days you’ll go through four in one day, sometimes less but you should always have some back up just in case, plus an extra one for the diaper bag.
Simply Magnetic Me footies and coveralls are sold in sets of 2 to 20 which make them perfect for gifting to new parents or for getting your baby’s wardrobe in check! Choose from a pre-curated bundle, or build your own - the bundle discount will apply automatically in your cart!
How do you ensure quality?
Our high quality fabrics are carefully selected for specific reasons, with baby and parent in mind. Each garment is designed for maximum ease of use. For example, all of our newborn essentials open down the front so new parents don’t have to worry about a newborn’s wobbly neck. And finally, we’ve carefully chosen factory partners who can bring all of our great designs to fruition.
Where are your clothes made?
Our headquarters are in New York City where our designers, sales and production team members are based. All of our clothing is responsibly manufactured in China. All of our production lots are tested for product safety to ensure compliance with CPSC regulations.
How can I reach you?
Our customer service hours are 9:30am – 5:30pm EST. The fastest way to reach us is to email us at care@simplymagneticme.com. To facilitate your request, please include your order number and full name on the order.
Product & Safety
Does exposure to magnets or magnetic fields cause people harm?
No; according to the world health organization, exposure to static magnets have not been proven to have harmful (or positive) effects on people. For more information, you can research on the internet or email us at care@simplymagneticme.com for more information.
Have Simply Magnetic Me clothes been safety tested?
Absolutely! Our products have been independently safety tested by a consumer products safety testing bureau.
What about swallowing magnets?
Our magnetic fasteners are safely sewn into our garments to be inaccessible to infants or their siblings. The magnetic fasteners have sewsafe construction, stitched into our clothes hidden between layers of fabric and would take serious tampering to remove. Periodically inspect seams and fabric near magnetic fasteners. If tears, rips, or loose stitching are found, discontinue use of the product.
Will Simply Magnetic Me save me time?
Absolutely! Our magnetic fasteners practically close themselves…your baby will be warm and dressed in seconds!
Do Simply Magnetic Me products contain lead?
No way! Our products have been thoroughly tested and all of our products meet lead safety standards.
What’s a phthalate and do your products contain any?
Phthalates are chemical plasticizers used in many ways, such as making plastics softer. Simply Magnetic Me products have been thoroughly tested and all of our products meet phthalate safety standards.
What about pacemakers? I heard magnets can interfere with them.
Our magnets are not strong enough to affect pacemakers. In fact, Simply Magnetic Me is used in Pediatric Cardiac Intensive Care Units all around the country. If you do have a pacemaker, please consult with your physician first before use.
Do you add flame retardants to any of your clothing?
Nope, we do not use any flame retardants on our garments. The Consumer Products Safety Commission (CPSC) mandates that children’s sleepwear sizes 9-12M and up be either tight fitting OR treated with flame retardants. Simply Magnetic Me follows the tight fitting mandate (so as not to use chemicals on our fabrics). This means that the fit on our larger sizes will be more snug than the fit on our smaller sizes.
What are those ‘health’ magnets that I’ve heard about?
This answer comes right from the National High Magnetic Field Laboratory’s website. The National Maglab is a large institution jointly operated for the National Science Foundation by Florida State University, the University of Florida and Los Alamos National Laboratory.
“Since scientists aren’t too fond of yes or no answers, the closest thing we can say here is that there’s no solid evidence that “health” magnets – the kind that some people put in their shoes or pillows and wear on wristbands – have any direct medical benefits.”
Sizing & Care
Are magnets washer and dryer safe? / Are there special care instructions?
Yes, provided you carefully follow our care instructions (see care labels on each garment as different fabrics may have further specific instructions). Just close fasteners before washing and drying. In the dryer, dry with a full load on low for 30 minutes maximum. Line dry if garments still damp. Use only non-chlorine bleach when needed and do not use in industrial or commercial dryers.
Failure to follow these instructions may result in damage to your garment.
Does Simply Magnetic Me’s clothing tend to run large or small?
Trick question! Running large or small when it comes to baby clothing doesn’t mean a whole lot :). Boys and girls are on different growth charts but baby clothing is cut to the average of both charts. To ensure the absolute best Simply Magnetic Me fit, please choose a size based on height and weight (not age). Check our size chart on each product page or click here.
*For sizes 9-12M and up*: The Consumer Products Safety Commission (CPSC) mandates that children’s sleepwear sizes 9-12M and up be either tight fitting OR treated with flame retardants. Simply Magnetic Me follows the tight fitting mandate (so as not to use chemicals on our fabrics). This means that the fit on our larger sizes will be more snug than the fit on our smaller sizes. Check out our blog on snug fit here!
Shipping & Processing
How fast are orders processed?
We want to get your product to you as soon as possible. For standard shipping, we typically ship within 1-2 business days of purchase. Please note our warehouse team works Monday through Friday, so orders placed over the weekend are typically processed first thing Monday morning. Our warehouse team prioritizes orders placed with express shipping to get these orders shipped ASAP.
Please note, orders placed during busy periods like site-wide sales can take a bit longer to process.
When will I get my order?
Most US orders are delivered in 3 to 10 business days. Please note that delivery to Alaska, Hawaii and APO/FPO addresses may take a bit longer (10-14 business days). Your shipment confirmation email will include tracking information.
Flat rate shipping is typically by USPS.
What are my shipping options?
Please account for order processing time (typically up to 3 business days) before selecting delivery service. Please note, due to Covid-19 restrictions, carriers are unable to guarantee shipping times.
- Free shipping on orders $75+ (US only)
- Flat Rate ($5.95): We typically use USPS. This typically takes between 3-7 business days, depending on the destination. In some cases, shipping can take up to 14 days.
- Fedex One Rate ($11.95): 2 day shipping offered for U.S. orders under a certain weight.
- Fedex 2 Day Shipping: This shipping option is offered for all orders and the rate is calculated based on destination address. These orders are typically delivered by 4:30 p.m. to most areas, and by 7 p.m. to residences.
- Fedex Overnight: Next-business-day delivery typically by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences.
- A note for all FedEx orders: FedEx currently delivers packages Monday - Friday and not on weekends. We do not offer refunds for the cost of expedited shipping if the package has been shipped within our expected processing window.
- International Shipping: FedEx is the recommended shipping choice for international orders (it'll get your baby essentials to you quicker!). The shipping time for international orders can vary depending on the service and location. To some countries, these orders take 6-10 business days; but they can take up to 4 weeks to other countries (or longer). Once your package leaves the country we cannot provide any further information regarding delivery other than what is provided in the shipping tracking system. If you have any delivery issues, please reach out to your local postal service or FedEx directly. Please also note: we are not liable for shipments once they leave the U.S. Magnetic Me does not cover any customs and duty charges. Customer is responsible for paying all fees raised by country for custom & duty charges.
What if my package is stuck in transit, is damaged in shipping, or is marked “delivered” but never arrives?
Simply Magnetic Me has partnered with Route to help cover the cost of lost, damaged, or stolen packages! You can add Route Protect insurance at checkout. For orders up to $100 (after discounts, without shipping, handling, or taxes), package protection costs $1.55. For orders over $100, package protection costs 2.6% of your overall order value. You can read more about Route’s policies here, or down below! You can file a claim with Route here.
(If you choose not to purchase Route coverage, don’t panic! Sometimes USPS prematurely marks a package as “delivered” and then the package is delivered a couple days later. Your local USPS postal carrier may also be able to assist! Please also ask any neighbors in case the package accidentally wound up with one of them. Nearly every time, the package is delayed, not lost. If you didn't purchase Route Package Protection and chose USPS or FedEx shipping options, both USPS and FedEx recommend waiting 14 days before assuming a package is lost. Please note that if you chose to opt out of insurance with Route at checkout, Simply Magnetic Me is not responsible for lost or stolen packages at this time.)
What if I need to change my order?
You are able to edit your order within two hours of purchase. It can be edited directly from your order status page, which is available to you after checkout or through your order confirmation email.
In order to offer you full flexibility to edit the order, we will cancel the original order and reload the cart for you. You’ll then be able to make any adjustments to the cart and place a new order.
After two hours, your order can no longer be edited. Due to the volume of orders placed every day, we are not able to adjust or cancel your order after this time. Please check your order, billing, and shipping addresses carefully before you place your order.
What if I provide an incorrect shipping address?
After an order is placed, customers have the option to edit an order within two hours of purchase. Once the two hour window has passed, it can no longer be edited.
We are not responsible for charges incurred from the return of a package or the additional shipment to its correct address.
Is your website secure?
Yes, our website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information
What payment methods do you accept?
We accept Paypal, Visa, Mastercard, American Express and Discover payments. We also accept Amazon Pay and QuadPay (more info here).
Does Simply Magnetic Me include a receipt on my gift order?
Nope, we include a packing slip that includes your gift note but it does not contain any pricing info. To add a gift note, you have that option at the bottom of the cart page.
What if a signature is required at delivery?
Our packages are typically shipped via USPS, and do not require a signature upon delivery. Simply Magnetic Me is not responsible for shipments after tracking confirms they're delivered to customer-provided addresses. If you'd like to request insurance or signature, please contact Simply Magnetic Me immediately after order is placed with your order number and we can try and make that adjustment. Additional shipping charges may apply.
Where is my order confirmation & shipping information?
All orders successfully placed on our website automatically receive order confirmations and shipping notifications that are emailed directly to the address that we’ve been given. Please note that if you are paying by Paypal, these emails go to the Paypal email address on file. Please check there if you haven’t received any notifications to your usual email address.
Returns & Exchanges
What is your return policy?
A return must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must have the tags attached and not be worn, washed, dyed, or altered. Final sale: No returns or exchanges on any sale items, gift cards, and gift wrapping are allowed.
Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you.
We are also not able to accept returns for any international or APO/FPO/DPO orders.
How do I return a Simply Magnetic Me item?
We've made it simple for you to START A RETURN.
Step 1: Enter your order number, zip code, then select the items you'd like to return.
Step 2: An email confirmation will be sent to you.
Step 3: Mail it back with the packing slip and Simply Magnetic Me return label provided in your confirmation email within 15 days.
A $5.95 return fee will be charged to cover shipping.
When can I expect my refund?
Your refund will be processed within 7 business days of your return being delivered to our warehouse.
What if my items are damaged or defective?
We stand behind our products and are proud to have a quality control team that ensures the highest quality possible. In the rare case you receive a defective item, email customer service with a photo of your item to file a claim for your product. We will allow claims on any items that have manufacturing defects within 6 months from the date of purchase.
Not covered under warranty (non-returnable, no exceptions)
- Normal wear and tear (holes at the toes, pilling, fading, snags, stains, etc.)
- Accidents (things like "the dog ate my footie", we wouldn't be able to replace)
- Shrinkage (remember to wash in cold water & dry on low heat for 30 min max)
- Final Sale items
- International orders and APO/FPO/DPO addresses
- Purchases made in-person or from a website other than simplymagneticme.com. For these orders, please contact the store/website from which you made the purchase to ask about their return policy.
- Stitching or seam issues
- Missing magnets
- Mis-labeled outfits
To make a claim, please email us at care@simplymagneticme.com and we’d be glad to help.
I'd rather make an exchange!
You can kick off an exchange through our return portal. (And don't worry — shipping is free for exchanges!)
Your exchange order will be created once you drop your return package has been dropped in the mail and scanned by USPS. You’ll receive an email with details about you new exchange order and your new order will be created before your return even makes its way to our warehouse.
All exchanges are based on inventory. Items that are available when you request your exchange may not be available when your package is first scanned by USPS. If we sell out of your requested item before being able to fulfill your exchange, you will receive a notification and will be refunded for the original item once your package arrives at our warehouse.
All exchange returns must be mailed back within 30 days of request, otherwise your exchange will be cancelled and you will be refunded for these items instead.
(Please note, you are not able to exchange items received in an exchange order. You are able to return any items from an exchange order for a refund or gift card.)
I received a gift, how do I return it?
We are able to accept gift returns or exchanges for non-clearance sale items purchased directly from our website and shipped within the last 30 days. You can initiate your gift return directly through our gift returns site. All you need is the order number, or PO number, for your gift. If you don’t know the original order number or shipping zip code for your gift, please email us at care@simplymagneticme.com with your gift giver's name or email and we’ll be happy to help!
Gift returns will receive merchandise credit to simplymagneticme.com in the amount of the original purchase, which will be emailed to you. Simply Magnetic Me is happy to waive our return shipping fee for all gift returns.
(If you choose to exchange your gift, your exchange order will be created once your return package has been scanned by USPS.)
If your gift was purchased from another website, retail partner or anywhere other than simplymagneticme.com, we are unable to process a return but encourage you to contact the website or store where the gift was purchased to return or exchange.
The product I just bought is on sale. Do you offer price adjustments?
No, we do not offer price adjustments.
Afterpay
What is Installments with Afterpay?
Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com
How do I use Installments with Afterpay?
Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Can I use Installments with Afterpay if I'm an international customer?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the payment schedule work?
For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.
For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ.
When will my items be delivered if I use Installments with Afterpay?
Afterpay orders are delivered pursuant to delivery time frames presented by Simply Magnetic Me after you complete your order online.
How do I return or exchange an item purchased using Installments with Afterpay?
Subject to Simply Magnetic Me's return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets Simply Magnetic Me's Return policy above. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
What happens if I don't pay my Afterpay installments on time?
You will be prevented from using Afterpay and you may be charged a late fee.
What happens if I have a partial refund, and how does that affect my payments?
Afterpay will be notified once your refund is processed.
If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.
Does Afterpay charge interest?
Pay-in-4 purchases are always interest-free.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay's Privacy Policy.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
Zip
What is Zip?
Zip's payment platform gives shoppers the choice to pay for their purchases via 4 simple installments. It is a platform built for shoppers, so you can buy now, but pay over time and avoid repayments.
What does it cost to use Zip?
If a customer pays on time, there is never a cost to using Zip.
Who can use Zip?
In order to have an account, you must:
Live in the U.S.
Be at least 18 years old
Have a valid and verifiable mobile number
Use a U.S. credit or debit card to make a purchase
Are there late fees?
We only charge a $7 fee on a late payment that’s overdue. We reserve the right to charge a further $7 fee, if the customer remains late 7 days after the original payment due. $14 is the maximum a customer will ever be charged for an individual order.
How can you contact Zip?
If a customer has an issue with their payment, please contact: support@quadpay.com
You can also check on their order by logging into their account at: https://customer.quadpay.com/
Or, you can learn more about by reading their FAQ page: https://www.quadpay.com/help/
For help with checkout, read here: https://help.quadpay.com/hc/en-us Please note: Zip is unable to help with issues related to delivery, returns, refunds, and cancellations.
Is there a hard credit check?
No. They'll never performs a hard credit check on a customer and there is no impact on a customer’s credit rating.
How do refunds to the customer work?
As soon as Magnetic Me approves and processes a refund for a customer that has checked out with Zip, the refund is immediately processed.
If the refund is in full, the customer will have any funds paid to-date refunded immediately to their card and all future installments will be cancelled. If the refund is partial, the refund amount will be applied to the total purchase amount, starting with the last installment.
For example, if a purchase was for $100 (4 x $25 installments) and a partial refund of $25 was issued by the merchant, QuadPay would cancel the 4th installment. If a refund of $50 was applied, they would cancel the 4th and 3rd installments.
Why has a credit card been charged multiple times?
This is typically because the wrong zip code has been entered. When this occurs, the customer’s bank may hold the funds as pending temporarily. Importantly, in this instance, the customer hasn’t been charged and this will be reversed shortly.
If the issue persists, please have the customer contact their bank in the first instance and if they confirm a charge has been made, please contact support@quadpay.com.
What information does Zip need?
For initial sign up we only need your date of birth, mobile number, and either a debit or credit card. After that we only need you to enter your mobile number to make a purchase through Zip. Checkout is completely secure.
Route
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.
Route Protect
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
Purchased Route Protect and need to file a claim for a shipping issue? File here
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a claim on Route’s app (download here) or via the web here.
What are Route’s Policies?
Marked As Delivered (Stolen)
- Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
- Orders over $100 USD require a police report
Stuck In Transit (Lost)
- Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
- Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
Damaged
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at care@simplymagneticme.com and we will be happy to work with you to remedy the situation.
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
Route Refunds vs Reorders
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
